Shipping policy

Last Updated: 03 August 2026

1. Introduction

At Mega Source, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping methods, delivery timeframes, costs, and other important information regarding the delivery of your purchases.

By placing an order on our website megasource.co.za, you agree to the terms outlined in this policy.

2. Delivery Areas

2.1 South Africa

We ship to all major cities and towns across South Africa, including but not limited to:

Gauteng: Johannesburg, Pretoria, Centurion, Midrand, Sandton, Soweto

Western Cape: Cape Town, Stellenbosch, Paarl, George, Knysna

KwaZulu-Natal: Durban, Pietermaritzburg, Richards Bay, Umhlanga

Eastern Cape: Port Elizabeth, East London, Mthatha, Queenstown

Free State: Bloemfontein, Welkom, Sasolburg

Limpopo: Polokwane, Tzaneen, Louis Trichardt

Mpumalanga: Nelspruit, Witbank, Secunda

North West: Rustenburg, Mahikeng, Potchefstroom

Northern Cape: Kimberley, Upington, Springbok

2.2 Remote and Rural Areas

We deliver to most rural and remote areas, but delivery times may be longer. In some cases, we may use alternative courier services for remote locations. If you are unsure whether we deliver to your area, please contact us before placing your order.

2.3 International Shipping

Currently, we primarily serve customers within South Africa. For international shipping requests, please contact us directly at info@megasource.co.za for a personalized quote and delivery arrangements. International customers are responsible for all customs duties, import taxes, and additional fees.

3. Shipping Methods and Carriers

3.1 Standard Delivery

Carrier: We partner with trusted courier companies including:

• The Courier Guy
• Aramex
• Fastway
• DHL (for express and international)

Estimated Delivery Time: 2–5 business days

Tracking: Yes, tracking information will be provided once your order ships

3.2 Express Delivery

Carrier: The Courier Guy Express / DHL Express

Estimated Delivery Time: 1–2 business days

Tracking: Yes, real-time tracking provided

Availability: Available for most areas (subject to courier coverage)

3.3 In-Store Pickup

Location: Mega Source, 1 Recreation Rd, Arcadia, KuGompo City, 5201

Availability: By appointment only. Please contact us to arrange collection.

Fee: Free of charge

3.4 Large and Heavy Items

Items such as generators, light towers, and large gym equipment may require specialized shipping. For these items:

• We will contact you to confirm delivery arrangements
• Delivery may be via palletized freight or dedicated courier
• Additional handling fees may apply
• Delivery to your door (ground floor) is included; additional services (e.g., upstairs delivery, installation) may incur extra charges

4. Shipping Costs

4.1 Standard Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery location
• Weight and dimensions of the Products
• Shipping method selected

4.2 Free Shipping

We offer free standard shipping on orders over R 1,500.00 (excluding bulky and heavy items). This offer is valid for most areas within South Africa.

4.3 Bulky and Heavy Item Surcharge

Due to the size and weight of certain products, a surcharge may apply to:

• Generators (2.5kVA and above)
• Light towers
• Large gym equipment (multi-station units, treadmills, etc.)
• Bicycles (may incur additional packaging costs)

We will inform you of any applicable surcharges before processing your order.

4.4 Additional Fees

Remote Area Surcharge: Orders to remote or outlying areas may incur an additional fee. We will notify you before processing.

Failed Delivery Attempts: If delivery is unsuccessful due to the customer being unavailable, additional re-delivery fees may apply.

Customs and Duties: For international orders, the customer is responsible for all customs duties, import taxes, and handling fees.

5. Order Processing Time

5.1 Order Confirmation

Once you place an order, you will receive an order confirmation email. This confirms that we have received your order.

5.2 Processing Time

Standard Orders: 1–2 business days

Custom/Bulk Orders: 3–5 business days

Pre-Orders: As specified on the product page

Orders are processed from Monday to Saturday (excluding public holidays). Orders placed on Sundays or public holidays will be processed the next business day.

5.3 Verification

In some cases, we may need to verify payment or contact you for additional information. This may delay processing.

6. Delivery Timeframes

6.1 Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

 

 

Shipping Method	Major Cities	Regional Centers	Remote Areas
Standard	2–3 days	3–4 days	4–5 days
Express	1–2 days	2–3 days	3–4 days

Please note: These are estimates only. Actual delivery times may vary due to circumstances beyond our control.

6.2 Factors Affecting Delivery

Delivery times may be affected by:

• Public holidays and weekends
• Severe weather conditions
• Courier operational delays
• Peak shopping seasons (Black Friday, Christmas, etc.)
• Customs clearance (for international orders)

7. Order Tracking

7.1 Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Courier name
• Tracking number
• Link to track your parcel online

7.2 How to Track

You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Visiting the courier's website and entering your tracking number
• Logging into your account on our Site

7.3 Delayed Tracking

In some cases, tracking information may take up to 24 hours to appear after dispatch. If your tracking number does not show activity within 48 hours, please contact us.

8. Receiving Your Order

8.1 Inspection Upon Delivery

It is important that you inspect your package upon delivery:

• Check the packaging for visible signs of damage
• Check the number of packages against your order
• Report any damage to the courier immediately
• Take photos of any damage before opening

8.2 Signing for Delivery

Signature Required: Most deliveries require a signature. If you are not available, the courier may leave a collection notice or attempt re-delivery.

Authority to Leave: You may request that we authorise the courier to leave your parcel without a signature. However, this is at your own risk, as we cannot be held responsible for lost or stolen parcels.

8.3 Missing or Incorrect Items

If your order arrives with missing or incorrect items:

• Contact us within 48 hours of delivery
• Provide your order number and a description of the issue
• We will investigate and resolve the matter promptly

9. Failed Deliveries

9.1 Unsuccessful Delivery Attempts

If the courier attempts delivery and you are not available, the following may occur:

• A notice will be left with instructions to collect from the depot
• The courier may attempt re-delivery (additional fees may apply)
• The parcel may be returned to us after a certain number of attempts

9.2 Re-Delivery Fees

If re-delivery is required due to the customer being unavailable, a re-delivery fee of R 150.00 may apply.

9.3 Return to Sender

If a delivery is unsuccessful and the parcel is returned to us, we will contact you to arrange re-shipping. Additional shipping fees will apply.

10. International Shipping

10.1 Availability

We offer international shipping on a case-by-case basis. Please contact us at info@megasource.co.za to request a quote.

10.2 Shipping Costs

International shipping costs vary depending on:

• Destination country
• Weight and dimensions of Products
• Shipping method selected

We will provide a personalized quote before processing your order.

10.3 Customs and Import Duties

Import Duties: The customer is responsible for all customs duties, import taxes, and handling fees.

Documentation: We provide the necessary export documentation to assist with customs clearance.

Delays: Customs clearance may cause delays that are beyond our control.

10.4 Prohibited Items

Please check your local customs regulations, as some Products may be restricted or prohibited in certain countries. We are not responsible for orders that are seized or delayed by customs.

11. Bulk and Corporate Orders

11.1 Delivery Arrangements

For bulk and corporate orders, special shipping arrangements may be necessary. We will work with you to determine the most cost-effective and efficient delivery method.

11.2 Lead Times

Bulk orders may have longer lead times. We will provide estimated delivery dates when processing your order.

11.3 Shipping Costs

Shipping costs for bulk orders will be quoted separately and may be negotiable for large volumes.

12. Insurance

12.1 Standard Coverage

All shipments are insured up to the declared value of the Products. In the event of loss or damage during transit, we will assist with the claims process.

12.2 Additional Insurance

For high-value orders, we recommend purchasing additional insurance. Please contact us to discuss your requirements.

12.3 Claims Process

If your order is lost or damaged during transit:

• Notify us immediately
• Provide supporting documentation (photos of damaged items, packaging, etc.)
• We will file a claim with the courier on your behalf
• Refunds or replacements will be processed once the claim is approved

13. Special Handling Instructions

13.1 Fragile Items

Products such as Shipping Containers, electronics, and glass components are marked as fragile. We ensure these items are packaged with extra care and handling.

13.2 Heavy Items

Items such as generators and light towers require special handling. Please ensure that you have the necessary assistance to receive and move these items upon delivery.

13.3 Delivery Instructions

When placing your order, you may provide special delivery instructions (e.g., "leave with security guard," "ring doorbell," "deliver to back entrance"). However, we cannot guarantee that all instructions will be followed.

14. Contact Us

If you have any questions, concerns, or need assistance regarding our Shipping Policy, please contact us:

Mega Source
📍 1 Recreation Rd, Arcadia, KuGompo City, 5201, South Africa
📧 info@megasource.co.za
📞 +27 68 757 7589
🕒 Monday – Saturday: 08:00 – 17:00

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, courier partners, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this policy periodically.

16. Consumer Protection Act (CPA) Compliance

This Shipping Policy is designed to comply with the South African Consumer Protection Act (CPA) of 2008. Under the CPA:

• You have the right to receive your order within the stated delivery timeframe
• If we fail to deliver within the agreed timeframe, you may cancel the order
• You have the right to inspect the goods upon delivery
• The risk of loss passes to you only upon delivery

We are committed to upholding your rights under the CPA and ensuring a transparent and fair shipping process.

This Shipping Policy is effective as of 03 August 2026 and applies to all orders placed through the Mega Source website