Shipping Policy

Last Updated: July 2026

Mega Source SA is committed to delivering orders safely, efficiently, and within the estimated delivery time. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are processed after payment has been successfully confirmed. Standard orders are usually prepared within 1 to 3 business days, excluding weekends and public holidays.

Large, heavy, specialised, or customised products may require additional handling time. Customers will be informed if an order requires a longer processing period.

Shipping Locations

Mega Source SA ships to locations supported by our available courier and freight partners. Delivery availability may depend on the customer’s address, product size, weight, and shipping requirements.

Some remote or restricted areas may require additional delivery time or charges.

Shipping Costs

Shipping charges are calculated according to the product’s weight, dimensions, delivery location, and selected shipping method.

For oversized items such as gym equipment, generators, forklifts, light towers, and other industrial products, a customised shipping quotation may be required before the order is confirmed.

Estimated Delivery Times

Estimated delivery times are provided during checkout or communicated directly to the customer.

Delivery times may vary depending on:

• Customer location

• Product availability

• Courier or freight service

• Weather conditions

• Public holidays

• Customs processing

• Unexpected transport delays

Delivery estimates are not guaranteed, but we will make every reasonable effort to ensure orders arrive on time.

Order Tracking

Where tracking is available, customers will receive tracking information by email or message after the order has been dispatched.

Tracking information may take up to 24 hours to become active after shipment.

Large and Heavy Deliveries

Large, heavy, or industrial products may be delivered through a specialised freight provider. Customers must ensure that the delivery location is accessible and suitable for unloading the item.

Additional charges may apply where special equipment, extra labour, restricted access, or redelivery is required.

Delivery Inspection

Customers should inspect their order at the time of delivery. Any visible damage, missing items, or incorrect products should be reported immediately to the delivery driver and Mega Source SA.

Photographs of the packaging and damaged product may be required to process a claim.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Mega Source SA is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information.

Failed or Missed Deliveries

Where a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or return the order to us.

Additional delivery or storage charges may apply if the customer is unavailable or fails to accept the delivery.

International Shipping

International orders may be subject to customs duties, import taxes, clearance fees, and local charges. These costs are the responsibility of the customer unless otherwise agreed in writing.

Customs processing may also cause additional delivery delays.

Delivery Delays

Mega Source SA is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, customs delays, severe weather, strikes, road closures, or supply-chain interruptions.

We will assist customers in obtaining updates from the relevant delivery provider.

Contact Us

For shipping questions, delivery quotations, or assistance with an order, please contact Mega Source SA through the contact information available on our website.