Privacy policy

Privacy Policy for Mega Source

Last Updated: 03 August 2026

1. Introduction

Mega Source ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website megasource.co.za or interact with us in any way.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Place an order or make a purchase
• Create an account
• Subscribe to our newsletter
• Contact us via email, phone, or contact form
• Request a quote or product information
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by our payment partners)
• Order history and preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Click patterns and interactions

This information helps us improve our website and provide a better user experience.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart
• Analyse website traffic and usage patterns
• Personalise your experience
• Display relevant advertisements

You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Fulfilment

• Process and manage your orders
• Arrange shipping and delivery
• Send order confirmations and tracking information
• Handle returns and exchanges

3.2 Customer Service

• Respond to your enquiries and support requests
• Provide product recommendations
• Notify you about order status or delivery updates

3.3 Marketing and Communications

• Send promotional emails and special offers (only with your consent)
• Share product updates and new arrivals
• Request feedback and reviews

You can opt out of marketing communications at any time.

3.4 Legal and Security

• Prevent fraud and unauthorised transactions
• Comply with legal obligations
• Protect our rights and property

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

4.1 Service Providers

We share information with trusted third-party partners who assist us in operating our business, including:

• Delivery and courier companies
• Payment gateways and financial institutions
• Email marketing platforms
• IT and hosting providers
• Analytics services

These partners are contractually obligated to protect your information and use it only for the services they provide.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Mega Source, our customers, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include:

• Secure servers and encrypted connections (SSL)
• Access controls and restricted data access
• Regular security audits and updates

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

• Order processing and customer support
• Legal and accounting requirements
• Improvement of our products and services

When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under South African law (POPIA) and other applicable regulations, you have the following rights:

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections or updates.

7.2 Withdraw Consent

You may withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7.3 Deletion

You may request the deletion of your personal information, subject to legal obligations that require us to retain certain data (e.g., for tax purposes).

7.4 Objection and Restriction

You may object to the processing of your information or request that we restrict processing in certain circumstances.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Transfers

Your personal information may be processed in countries other than South Africa, including countries where our service providers are located. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Mega Source
📍 1 Recreation Rd, Arcadia, KuGompo City, 5201, South Africa
📧 info@megasource.co.za
📞 +27 68 757 7589
🕒 Monday – Saturday: 08:00 – 17:00

13. Data Protection Officer

For privacy-related matters, you may contact our designated representative:

Privacy Officer
Mega Source
Email: privacy@megasource.co.za

14. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the South African Information Regulator:

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints@inforegulator.org.za
Tel: +27 10 023 1200

This Privacy Policy is effective as of 03 August 2026 and applies to all users of the Mega Source website and services.